Contact
Last updated: October 18, 2026 ยท Version 1
1. Who we are
- Operator: Universality (brand name: Universality)
- Website: app.universality.media
- Mailing address: not published yet; please use the contact details here
- Contact: Email us at [email protected], or use Get help in your dashboard.
2. Where to send what
| About | Send it to | We aim to answer |
|---|---|---|
| General questions, problems with the Service | Get help in your dashboard, or the contact email | 5 working days |
| Privacy: access, correction, deletion | our privacy contact at [email protected], or use Get help in your dashboard | 30 days |
| Copyright and other rights claims | See the Copyright Policy | 5 working days |
| A post that is not labelled as an ad, or a misleading claim | The Support tab, or the contact email | 5 working days |
| A payout or views dispute | The Support tab ("Appeal"); see the Clipper Terms | 10 working days |
| Accessibility | See the Accessibility Statement | 5 working days |
| Legal notices | The contact email, with "Legal notice" in the subject, and by post to the address above if we list one | 10 working days |
3. Complaints
Tell us what is wrong and what you want us to do. Someone who was not involved in the first decision will look at it. If you are still not happy, the dispute steps in the Terms of Service apply. For privacy complaints you can also contact your privacy regulator (in Canada, the Office of the Privacy Commissioner).
4. Legal notices
A legal notice is a formal message (a demand, a notice of a claim, notice that a contract is ending). Say who you are, what it is about and what you ask for. We treat a notice emailed to us as received on the next working day. We may give you notice in your dashboard or Inbox, or by email.